1. Overview
At NIJAB PAK MART (SMC) PRIVATE LIMITED, customer satisfaction is important to us. Due to the custom nature of our products, we handle refunds on a case-by-case basis, ensuring fairness while maintaining the integrity of our production processes.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
- The product delivered is defective, damaged during shipping, or does not match the confirmed specifications.
- The issue is reported within 7 days of delivery.
- The product has not been installed, used, or tampered with.
3. Non-Refundable Items
We do not offer refunds for:
- Custom-designed components made to client specifications
- Products damaged due to improper use or installation
- Requests made beyond the 7-day window after delivery
- Electrical parts and wiring harnesses that have been unsealed or tested by the customer
4. Refund Process
To request a refund:
- Contact us at 📧 nijabgul57@gmail.com or 📞 0341-5581954 with your order details and a description of the issue.
- Provide photo evidence if the product is defective or damaged.
- Once your request is reviewed and approved, we will notify you of the refund decision.
- Approved refunds will be processed via the original payment method or bank transfer within 7–14 business days.
5. Replacements and Repairs
In many cases, we may offer a replacement or repair instead of a refund, especially if the issue is related to a manufacturing defect.
6. Shipping Costs
- If the error is on our side (e.g., wrong or faulty product), return shipping costs will be covered by us.
- If the return is due to customer change of mind or error, the customer will bear the return shipping cost (if return is approved).
7. Contact Us
For any refund-related queries, please contact:
NIJAB PAK MART (SMC) PRIVATE LIMITED
📞 0341-5581954
📧 nijabgul57@gmail.com