1. Eligibility for Returns

You may request a return if:

  • You received a damaged, defective, or wrong item.

  • The return request is made within 3 days of receiving the order.

  • The item is unused, unopened, and in its original packaging.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened cosmetics or skincare products

  • Used perfumes or sprays

  • Items damaged after delivery due to customer misuse

3. How to Request a Return

To request a return, please contact us with:

  • Your order number

  • Photos of the item showing the issue

  • A short description of the problem

You can reach us at:
 📞 0341-5581954
 📧 nijabgul57@gmail.com

4. Refund Method

After reviewing and approving your return:

  • Refunds will be issued within 5–7 working days

  • You may receive a refund via:

    • Bank Transfer

    • Store Credit (for future purchases)

    • Cash (if applicable and agreed upon)

5. Shipping Costs

  • If the return is due to our error (wrong or damaged item), we will cover the return shipping cost.

  • If the return is due to a change of mind, the customer must bear the return shipping cost.

6. Cancellations

  • Orders can be canceled before dispatch at no cost.

  • Once the order is shipped, cancellations are not possible. You must follow the return process if eligible.

7. Need Help?

We’re here to assist you.
 NIJAB PAK MART (SMC) PRIVATE LIMITED
 📍 Village Tolanj, Saini Gambat, District Kohat
 📞 0341-5581954
 📧 nijabgul57@gmail.com